FAQs
BEFORE PLACING AN ORDER
We want you to enjoy your items as soon as you can!
Once the order is placed, it is difficult to cancel because all shipment process starts for fast delivery. Therefore, we would be unable to change or cancel an order once it has been placed.
Your purchases are usually shipped within 1-3 business days after confirmation of your payment. Depending on the condition of stock and supply, the process may be delayed. We apologize in advance for any delays and appreciate your understanding. Please review our shipping policies here.
We are located in Los Angeles, California, United States of America.
Absolutely! We ship worldwide. HARRA HOME ships internationally to most countries.
However, please keep in mind shipping to some countries may limit certain shipping options.
Customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. Please check the details regarding clearance of customs in advance.
You can email us at contact@harrahome.com or Go to the Contact pages and fill out the contact form. Our Customer Service Manager reaches out to you.
We will contact you as soon as possible.
After your order has been processed, please allow 2-4 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent!
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
Shipping costs differ from each country. Please refer to HERE to find shipping costs that apply to the country you would like your shipment delivered to.
Some products may not be available depending on the area. Please contact us through contact@harrahome.com if you have a specific question regarding a product.
However, all of our products are available online for your convenience.
For bulk order placements, please inquire at contact@harrahome.com Depending on the quantity purchased and the amount ordered, you may be eligible for benefits.
All of our transactions are processed through Paypal. Visa, Mastercard, or other international credit cards are also accepted, as they can be processed through Paypal.
No problem ! As long as you have a credit/debit card that can be used internationally (such as Visa or Mastercard), your payment can be processed through Paypal without having to create an account.
This may occur when there is a problem with the form of the payment or when the address provided is not in the correct form. Please check the address and enter the correct address(city, zip code, etc.). If you still have a problem with making a payment, please contact Paypal.
The address entered may not be in the correct format. Please check to make sure you have entered the correct address. If you are still having trouble with entering your address even after confirming through a search engine for the correct format, Please contact us through contact@harrahome.com and we will be glad to assist you.
Depending on the country, there may be areas where a career option is not available.
In this case, Please contact us through contact@harrahome.com
The coupon may be expired or may have certain guidelines applying to it that may be conflicting with the possible use of it. Please check the coupon information for its restrictions such as the minimum amount limit, duplication, certain non-use items, or the expiration date. Coupons are not applicable to some promotional products. If you have additional questions or concerns, Please contact us through contact@harrahome.com
We apologize for your inconvenience. System errors can occur in some cases.
Please try again after clearing your cart.
Shipping fees may vary depending on the area. The system may show no shipping costs if the address is not provided or if the address has an error within the system.
As of January 2015, all of our shipments are processed through the postal office. In conjunction with post offices all around the world, we strive to provide service everywhere.
Sorry for your inconvenience. Currently, we process all of our shipments by the post office, fedex, tnt, usps only, and we do not offer any other service methods at this point. We will do our very best to improve upon our service to provide you with better service.
The product may not be added to your cart if it is out of stock. Please bear with us and wait until the product can be restocked.
Shipping costs are applied to all purchases, and in the case of free shipping products, the shipping costs are deducted from the overall costs. If you are not able to confirm the deducted shipping costs, please empty your cart and try again.
AFTER PLACING AN ORDER
Your purchases are usually shipped within 1-3 business days after confirmation of your payment. Depending on the condition of stock and supply, the process may be delayed. We apologize in advance for any delays and appreciate your understanding. Please review our shipping policies here.
Your purchases will be shipped within 1-3 business days after confirmation of payment. After shipping, your tracking number will be sent and updated (this process takes up to 1 business days). We will send you an email once your shipment has been processed, and you will be able to find the order details. We appreciate your understanding and patience.
After confirming the change in address once more, Please contact us through contact@harrahome.com It is not possible to change the address of an order that has already been shipped, and the cost of shipping for resending the shipment will be charged to you. Please check and confirm your address before finalizing an order.
If the order has already been shipped, it is not possible to cancel the order, please check your order for any possible errors and confirm once more before placing the order. If you need more help, please contact us through contact@harrahome.com. However, if the order has already been shipped, it is not possible to cancel the order. Please check your order for any possible errors and confirm once more before placing the order.
If the order has already been shipped, it is not possible to cancel the order, please check your order for any possible errors and confirm once more before placing the order. If you need more help, please contact us through contact@harrahome.com with the details of the product you would like to change. Depending on the product, additional fees may occur and can be processed through Paypal. However, if the order has already been shipped, it is not possible to change an order. Please check your order for any possible errors and confirm once more before placing the order.
Your purchases will be shipped within 1-3 business days after confirmation of payment. Please allow about 15-20 business days (varies depending on area and country) for your order to arrive after shipping has been confirmed. If you would like detailed information on shipping, please refer to HERE.
SHIPPING
You can find the tracking number easily on your order history.
Please refer to the “Order History” page under “My account”.
It takes up to about one business day after you receive your tracking number for the system to update. There is also a delay through the tracking site as well. Please allow 2-3 business days for the system to fully update and process your order. If you still have problems locating your order after the 2-3 business days period, please contact us through the CS center contact@harrahome.com, and we will be glad to assist you in resolving the problem.
Did you click the “confirm delivery” button by accident? Don’t worry. The order has been already sent normally so even if it is changed to “delivered” status, there will be no problem of delivery. As follow this page, wait with an easy mind.
Generally, it takes about 15-20 business days from the shipping date; which may vary depending on the country and area. Please refer to the SHIPPING PAGE for more information
In addition, there may be some delays due to aircraft delivery schedules or certain conflicts within the country. Because it is an international order, please be patient as delays can happen and we thank you for your understanding.
The package will be shown as it is still in the same place until it reaches the destination country and is processed by the post office within that country. Detailed information is only available when the shipment arrives in the destined country and is officially processed by the destination country, so your package may be shown as still in the same place while it is being processed. Also, depending on the country, the country’s postal services may not provide tracking options. Please check the shipping page for additional information for a particular country.
The time required for shipment varies depending on the country. Please refer to the SHIPPING PAGE at to view the specific dates for countries. Also, due to the nature of international shipping, delivery may be delayed depending on the international situation or the aircraft delivery schedules. We apologize for the inconvenience and appreciate your patience. Depending on the country, when the product arrives at the destination country, you may be able to locate and track the order through the country’s postal site.
The cause of delivery failure varies depending on the situation. First of, please contact your local post office (or the tracking site/delivery company) and inquire regarding your order. You will be able to receive the product and the reasons to what may have occurred.
We apologize for the inconvenience. International shipping can be affected by many things like international situations, so the time required may change depending on the situation.
We are trying our very best to prevent our customers from being charged any additional charges and tariffs, and this only occurs in rare cases. However, because of the national laws of certain countries, additional fees may apply. We are sorry to say that we cannot reimburse you for these fees, and apologize for the inconvenience.
AFTER RECEIVING THE ORDER
We apologize for the inconvenience. Please check your order and the products included in your package once more. If you find that there is a problem, please contact us with a photo of your package and all the products that were included in it, and we will do our best to resolve the problem as quickly as we can.
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, We will cover related costs to deliver a replacement.
We apologize for the inconvenience. If it requires batteries, please check the + and – poles, and refer to the detailed product page for more information. If the product does not work then, Please contact us through contact@harrahome.com.
The cause of the reaction may vary. First, please stop using the product, and check to see if the reaction was triggered by the product. If you are still experiencing certain side effects due to a product, Please contact us through contact@harrahome.com.
If the order has already been shipped, it is not possible to cancel the order, please check your order for any possible errors and confirm once more before placing the order. If you need more help, please contact us through contact@harrahome.com. However, if the order has already been shipped, it is not possible to cancel the order. Please check your order for any possible errors and confirm once more before placing the order.
If you decided to change your mind, you can return a product only if the product has not been opened and used. We are not able to take back any products that have been taken out of the original package, and any costs regarding the return shipping will be the customer’s responsibility.
ADDITIONAL FAQS
All inquiries are conducted sequentially. Also, if you give us an inquiry before the answer came back; the order can be pushed back and further delayed. It may take some time to check as well. We apologize for the inconvenience and thank you for your patience.
This problem may occur due to an incorrect password. Please check your password, and refer to the “Forgot Your Password?” on the log-in page if you are having difficulties accessing your account or retry after deleting the cache for the browser.
Awesome! You may either e-mail us your photo directly, or tag us on social media.
OUR NEWSLETTER
Sign up for email updates by HARRA HOME
