Once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.
You can return unwanted items by post within 7 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from us.
Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date.
To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.
In the interest of hygiene, the following items CANNOT be returned:
- Underwear/lingerie, and swimwear unless the item is clearly unopened.
- Hats and hair accessories unless unworn and the tags still in place.
- Earrings and body jewelry – we are unable to refund or exchange any earrings or body jewelry.
- Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
- Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
- Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.
All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.
※ Returns should be sent to the following address:
- If you live in the United States,
15627 S. Broadway st. #KF48930 Gardena, CA, United States (90248-2210)
- If you live outside the United States,
#102, 36-14, Samseong-ro 63-gil, Gangnam-gu, Seoul, Republic of Korea (06204)
DO NOT send your purchase back to the manufacturer.
You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.
STORE CREDIT (if applicable)
A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.
DAMAGED/DEFECTIVE ITEMS (if applicable)
We will replace items if they are defective or damaged. Please send a clear picture of the defective or damaged item to firstname.lastname@example.org for review.
- 1) RETURN SHIPPING AND PROCESSING
- We will pay the delivery charge about the return only If we request a return.
(Example: When we have to check the condition of the damaged item when we have to get the product that was wrongly delivered).
In other cases, a return postage fee will apply to you.
• Provide us with specific reasons through email@example.com
• After checking the reasons, please return the package by using normal international registered mail only if the return is possible.
• Your money will be back to your Paypal account within 3 days from the arrival of your returned products.
2) CANCEL / CHANGE / REFUND ORDER
- After the confirmation of your order, Cancel / Change / Refund is only possible before the product is shipped from the company. After it is delivered, it’s impossible to Cancel / Change / Refund. Also, we can’t help you Cancel / Change / Refund your order if the products used. For this case, you can Cancel / Change / Refund only by firstname.lastname@example.org within a week. The extra cost will be your responsibility.
Please frequently check the status of your packages.